48 Hour Cancellation Policy, Gate Rules and Refunds
48 Hour Cancellation Policy
Please don not text or email cancellation or reschedule requests. For your convenience your lessons are set up on the same time and day each week.We teach lessons 365 days per year including holidays. If you need to reschedule or cancel a lesson due to a holiday or other reasons please remember lessons must be rescheduled or canceled at least 48 hours prior to the scheduled lesson. You will not be charged for a reschedule or cancellation that is arranged with your Music Education Advisor at least 48 hours prior to the scheduled lesson. Your full lesson fee will be charged for a lesson that is not rescheduled or canceled within 48 hours of the scheduled lesson time.
If you have a gate to your home or community, please add your teacher to the guest list or provide the office a direct access code. If there are any complications and the teacher is delayed or denied entry, out of respect of your teachers time the teacher will be paid for the full hour starting from your scheduled start time. Due to time constraints the teacher will need to leave at the scheduled time.
These rules are in place to protect the integrity or your lessons, your schedule and our teachers schedule.
We do not give refunds of prepaid lessons including 10 packs and gift certificates